Pack Leader USA Certified Service

Factory Acceptance Tests

Our FATs allow potential customers to see firsthand how the equipment they're interested in works, if it meets production requirements, and how it applies quality control guidelines. Learn more about how you can benefit from our Factory Acceptance Tests. 

Startup and Training

With each new Pack Leader USA machine purchase, startup and training is available. Our certified technician will travel to your facility to properly start up the machine and train all your employees. This insures your investment is operating at maximum efficiency. All components are calibrated and fine-tuned to factory specifications. Learn more about how you can benefit from our Equipment Startup & Training. 

Service and Repair

We have certified technicians on hand 24/7 to service or repair your existing Pack Leader USA equipment. We can walk through issues by phone, email or web conference. If this does not take care of the issue, our technician will travel to your facility to fix in-person. Pack Leader USA is committed to resolving any issues you may be having.

Preventative Maintenance

Pack Leader USA, as well as our authorized distributors, offers our Pack Plus Program to all existing clients. This preventative maintenance program is based on a 50-point machine inspection to ensure your machine is running at optimal efficiency. Pack Leader USA strives to preserve and restore our equipment to keep you focused on your core business.

Continuing Education and Training

In an ever-evolving world, we understand your employees and products may change over time. We offer continuing education and training for new employees to ensure they are fully educated on Pack Leader USA equipment. In addition, if your company has a new labeling project that has not been set up on the existing equipment, we can analyze that it is compatible with your machine. Pack Leader USA technicians can also train on any new equipment set-up. This can be done via web conference or in person by one of our certified technicians.

Submitting Tickets is as Easy as 1-2-3

With every purchase of Pack Leader USA equipment, you will receive full access to our service department. Start by registering or signing in to our support portal to create a help ticket. These tickets can include things like service questions to special requests. We look forward to helping you!

Create an Account

Begin by registering an account on our platform. 

Submit a Ticket

Create a ticket with your query or issue and send it out.

Follow Your Status

Monitor your ticket’s progress in real time.